---
title: "Logging in"
slug: "logging-in"
updated: 2026-01-19T08:29:21Z
published: 2026-01-19T08:29:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plainid.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Logging In and Out

Login credentials for the Customer’s first IT Admin are shared by PlainID via secure channels. When a new Tenant is created it automatically includes one Environment. Once you log in, the main {{variable.PlatformName}} interface is displayed.

### Logging into the {{variable.PlatformName}} 

**To log in to the {{variable.PlatformName}}:**

1. Navigate to the following URL: `https://{{CustomerDomainName}}.{{region}}.plainid.io/app` where CustomerDomainName is the name created by PlainID during the sign-up process and region reflects the organization location (for example US, EU, etc.). The customer domain name is typically based on your company’s name or its preferred domain name. The login page opens.

![image.png](https://cdn.document360.io/726c7002-05a9-480e-b986-42c9e8824acd/Images/Documentation/image%2816%29.png){height="" width=""}

2. Enter your email and password.
3. Click **Login**.
If you are having trouble logging in, contact your System Administrator.

### One-Time Password (OTP)

As part of enhanced security for Tenant root accounts, the **PlainID Authorization Platform** enforces Multi-Factor Authentication (MFA) using a One-Time Password (OTP).

After you enter your email address and password, the system prompts you to enter a one-time password generated by your registered authenticator app. This additional step verifies your identity and completes the login process.

**To enable OTP:**

1. On your first login, enroll an authenticator app to complete the setup.
2. On each subsequent login, enter the time-based code displayed in your authenticator app before it expires.

**Note:** OTP enrollment is mandatory for all Tenant root accounts. You must complete the enrollment during your first login to access the **PlainID Authorization Platform**.

![image-20250918-132941.png](https://cdn.document360.io/726c7002-05a9-480e-b986-42c9e8824acd/Images/Documentation/image-20250918-132941.png){height="" width=""}

---

**Supported authenticator apps:**

* Google Authenticator.
* Microsoft Authenticator.
* FreeOTP.

If you lose access to your authenticator device or cannot generate an OTP, contact **PlainID Support** to request an MFA reset.

---


### Logging Out of the {{variable.PlatformName}} 
<h5>To log out of the {{variable.PlatformName}}:</h5>

1. Click on your user name in the {{variable.PlatformName}} left side bar on the bottom. A menu pops up with your Tenant Name and **Log out**.
2. Click **Log out**. You are logged out of the  system.